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AvidityHealth: Patient engagement solutions

How do you engage patients to improve their experience and adherence in a complicated healthcare landscape?

Living with a chronic illness often involves a lengthy path to diagnosis, a substantial amount of tests and paperwork, and complex treatment plans. When each system, office, and clinic operates independently of each other, information sharing can break down. It puts the onus on the patient to manage it all themselves – often feeling like an overwhelming full-time job that can lead to burnout and exhaustion, in addition to the symptoms they’re already feeling.  

For patients and their caregivers, living with a high burden of care often means additional support is required. AvidityHealth’s digital solutions present a conduit to provide this essential support, while increasing engagement, adherence, and ultimately, healthier outcomes. 

Digital support for patients through their entire journey

Patient support programs: enhanced communication channels

To improve adherence and provide patients with the support they need, AvidityHealth offers a number of communication methods to keep patients engaged and adherent using their preferred channels.

These include:
  • Text messages directly from the patient support program CRM, including automated reminders
  • Virtual care as an extension of patient and caregiver training, offering the ability to build a closer relationship with a patient while providing additional support. Additionally, virtual care presents another means to support remote patients who may not have the option for a clinic or homecare visit
  • Email service offerings, such as a connection with a caseworker or shipping a disposal unit, or relevant education support during the patient support journey
  • Mobile app to help patients adhere to their care plan through evidence-based approaches, such as tracking appointments, document access, and automated dosage reminders

Holistic service digital partnerships

In addition to the services above, Innomar’s strategic partnerships with digital solution providers further broaden our holistic patient engagement to provide unparalleled support and care. We continue to look at needs in market and assess and expand our partnerships with patient care in mind.

These partnerships include:
A globally recognized adherence tracking tool for self-injectables, helping patients who self-inject at home discretely manage their schedule, custom reminders, and site suggestions.
Cloud-based education platform that provides modular patient education and training as part of the PSP journey.
A novel digital mental health solution providing support anytime, anywhere. Patients receive a specific care path for a wide range of issues with a registered mental health professional.
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